Account Manager Resume Example
Account managers get hired when they prove ownership of Net Revenue Retention and expansion revenue, not by listing reactive support tasks or customer satisfaction.
This resume is for an account manager who owns a book of business and drives expansion revenue, but isn't yet responsible for setting global account strategy or leading a department.
- Ownership of Net Revenue Retention (NRR) and churn metrics
- Evidence of proactive relationship management through QBRs or health scoring
- Ability to identify and close expansion opportunities within an existing portfolio
- Summary focused on portfolio size and retention outcomes
- Experience bullets prioritized by revenue impact and growth
- Skills section categorized by platform proficiency and core competencies
Camila Martinez
Summary
Experience
- Maintained 119% NRR across a $3.2M portfolio by identifying expansion opportunities within HR and People Operations departments for 45 mid-market accounts.
- Reduced churn from 12% to 7.4% YoY by establishing a proactive health-scoring framework that flagged at-risk accounts 60 days prior to renewal.
- Facilitated 14 quarterly business reviews (QBRs) per month, aligning product roadmaps with client business objectives to secure a 97% renewal rate.
- Mentored 2 junior account managers on renewal negotiation tactics and Salesforce forecasting accuracy, improving team-wide data integrity by 22%.
- Generated $315K in expansion revenue by converting single-team workspaces into enterprise-wide deployments for 12 high-growth technology accounts.
- Drove a 34% increase in daily active usage across a book of 60 accounts by designing and executing custom onboarding workshops for cross-functional teams.
- Owned the end-to-end renewal process for accounts representing $1.8M in ARR, streamlining the contract lifecycle in Salesforce to reduce average closing time by 12 days.
- Prioritized high-engagement accounts over low-usage segments for proactive outreach, resulting in a 42% higher upsell conversion rate within the tech vertical.
Education
Skills
Customer Retention · Account Management · Renewal Management · Stakeholder Management · Salesforce · Gainsight · QBR Facilitation · Health Scoring · Onboarding · Product Adoption · Customer Communication · Data Analysis · SQL · Outreach.io
What makes this resume effective
- This resume meets the hiring bar for an account manager by demonstrating portfolio ownership, measurable churn reduction, and consistent expansion revenue.
- At Lattice, Camila Martinez reduced churn from 12% to 7.4% by implementing a health-scoring framework, proving she can anticipate and mitigate risk.
- See how the bullet for Notion highlights $315K in expansion revenue, showing the ability to grow accounts rather than just maintaining the status quo.
How to write better bullet points
Managed a portfolio of 45 accounts and helped with renewals.
Maintained 119% NRR across a $3.2M portfolio of 45 mid-market accounts by identifying expansion opportunities in HR departments.
It specifies the exact portfolio value and uses a concrete NRR metric to prove revenue impact.
Conducted regular meetings with customers to ensure they were happy.
Facilitated 14 quarterly business reviews (QBRs) per month to align product roadmaps with client objectives, resulting in a 97% renewal rate.
It transforms a vague activity into a structured business process with a measurable retention outcome.
Helped users get started with the software and answered questions.
Drove a 34% increase in daily active usage by designing and executing custom onboarding workshops for cross-functional teams at Notion.
It replaces passive support language with proactive adoption strategies and a specific usage metric.
Account Manager resume writing tips
- Lead with your Net Revenue Retention (NRR) to immediately signal your impact on the company's bottom line.
- Highlight specific proactive frameworks, like QBR schedules, to show you manage relationships rather than just reacting to tickets.
- Explicitly state the dollar amount of expansion revenue generated to differentiate your sales ability from basic account maintenance.
Common mistakes
- Focusing on customer happiness instead of business outcomes. While satisfaction matters, hiring managers prioritize NRR and retention metrics as proof of success.
- Over-emphasizing support tasks like ticket resolution. This makes you look like a support agent; instead, focus on strategic activities like QBRs.
- Failing to mention portfolio size or ARR. Without the scale of your book of business, recruiters cannot gauge if you can handle their specific workload.
Frequently asked questions
Is this resume right for someone with only a few years of experience? Yes if you owned a specific book and final retention outcomes; no if you were just assisting a senior manager without ownership.
Yes if you owned a specific book and final retention outcomes; no if you were just assisting a senior manager without ownership.
Yes, if you have owned a specific book of business and were responsible for renewals. No, if your primary role was assisting a more senior manager without owning the final retention outcome.
What if I manage a high volume of small accounts instead of mid-market ones? Focus on aggregate NRR and process efficiency; highlight how you used automation or prioritization to maintain high retention across more accounts.
Focus on aggregate NRR and process efficiency; highlight how you used automation or prioritization to maintain high retention across more accounts.
You should still focus on the aggregate NRR and the efficiency of your processes. Highlight how you automated outreach or prioritized segments to maintain high retention across a larger volume.
What if I don't have access to my exact NRR or expansion numbers? Use proxy metrics like renewal percentages or the number of accounts saved to demonstrate impact if exact dollar-based NRR figures are unavailable.
Use proxy metrics like renewal percentages or the number of accounts saved to demonstrate impact if exact dollar-based NRR figures are unavailable.
In this resume, Camila Martinez uses specific percentages like 119% NRR, which is the level of specificity recruiters expect. If you lack these, use proxy metrics like renewal percentage or the number of successful upsells you initiated.
How much should I change the skills section for different industries? Keep core platforms like Salesforce and Gainsight, but swap stakeholder terms to match the specific language used in the target job description.
Keep core platforms like Salesforce and Gainsight, but swap stakeholder terms to match the specific language used in the target job description.
Keep the core platforms like Salesforce or Gainsight but adjust the stakeholder management terms to match the specific language used in the job description. Most account management roles value the same core competencies regardless of the software being sold.
What do hiring managers focus on most for professionals in this role? They prioritize your ability to protect and grow revenue, specifically looking for a managed renewal pipeline and a track record of expansion.
They prioritize your ability to protect and grow revenue, specifically looking for a managed renewal pipeline and a track record of expansion.
They are looking for evidence that you can protect existing revenue while finding ways to grow it. The most important signals are your ability to manage a renewal pipeline and your track record of turning at-risk accounts into healthy ones.
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