Technical Account Manager Resume Example
Technical Account Managers get hired when they prove ownership of net revenue retention, not by listing volume of technical tickets resolved.
This resume is for technical account managers who own a book of business and drive product adoption through technical advocacy, but aren't yet responsible for global account strategy or leading a department.
- Ownership of net revenue retention (NRR) and expansion targets
- Evidence of technical problem-solving that directly impacts customer health
- Ability to translate product value into executive-level business outcomes
- Experience section prioritized by revenue and adoption impact
- Skills categorized by account management and technical competencies
- Bullet points structured with a specific metric preceding the technical action
Jason Choi
Summary
Experience
- Achieved 116% NRR across a portfolio of 22 enterprise clients by identifying underutilized seat licenses and driving a 34% increase in workspace adoption through custom workflow design.
- Directed the migration of 12 enterprise customers from legacy API endpoints to the Notion API, reducing integration error rates by 42% and improving data sync reliability.
- Spearheaded 45 strategic QBRs for C-suite stakeholders, resulting in $420K in expansion revenue through the upsell of Notion AI and advanced security features.
- Prioritized deep-dive technical audits over generic onboarding sessions for high-risk accounts, which stabilized GRR at 94% during a period of significant customer organizational restructuring.
- Reduced churn by 28% for the mid-market segment by implementing a proactive health monitoring dashboard in Gainsight that flagged low-activity accounts 60 days before renewal.
- Standardized the technical onboarding process for 15 new enterprise clients, cutting average time-to-value from 8 weeks to 5.2 weeks.
- Defined technical requirements for a custom Salesforce-Lattice integration for 5 key accounts, resolving data parity issues that had previously delayed quarterly performance reviews.
- Managed a book of business totaling $1.8M ARR, consistently exceeding renewal targets by 12% through rigorous stakeholder mapping and executive alignment.
Education
Skills
Customer Retention · Account Management · Renewal Management · Stakeholder Management · Salesforce · Gainsight · QBR Facilitation · Health Scoring · Onboarding · Product Adoption · SQL · API Troubleshooting · NRR Optimization · Data Analysis
What makes this resume effective
- This resume meets the hiring bar for a technical account manager by demonstrating revenue ownership, technical integration expertise, and strategic stakeholder alignment.
- Notice how Jason Choi's experience at Notion explicitly links a 34% increase in workspace adoption to the achievement of 116% NRR.
- See how the bullet regarding the Notion API migration connects a technical task to a 42% reduction in integration error rates for enterprise customers.
How to write better bullet points
Managed a portfolio of 20 customers and held regular QBRs.
Achieved 116% NRR across 22 enterprise clients by delivering 45 strategic QBRs that drove $420K in expansion revenue.
It replaces a list of tasks with specific revenue outcomes and portfolio scale.
Helped customers with API integrations and technical issues.
Directed the migration of 12 enterprise customers to the Notion API, reducing integration error rates by 42%.
It quantifies technical proficiency through a measurable improvement in reliability for the customer.
Used Gainsight to track customer health and prevent churn.
Reduced mid-market churn by 28% by building a Gainsight dashboard that flagged low-activity accounts 60 days before renewal.
It demonstrates proactive strategy and a concrete reduction in churn rather than passive tool usage.
Technical Account Manager resume writing tips
- Explicitly state your NRR or GRR percentages to prove you can protect and grow a book of business.
- Detail a specific technical initiative, like an API migration, and its direct impact on customer health or reliability.
- Highlight QBRs or executive presentations that resulted in expansion revenue or upsells of specific product features.
Common mistakes
- Focusing too heavily on ticket resolution rather than account health, as this role is measured on retention rather than just closing cases.
- Omitting revenue metrics or portfolio size, which prevents hiring managers from understanding the scale of the business you are responsible for maintaining.
- Listing technical skills without showing application, such as listing 'API' without explaining how you used it to solve a customer's integration hurdle.
Frequently asked questions
Is this resume right for someone with 3-5 years of experience? Yes, if you focus on the transition from reactive support to proactive revenue ownership and portfolio management.
Yes, if you focus on the transition from reactive support to proactive revenue ownership and portfolio management.
Yes, if you are moving from a general account management role or a technical support role into a portfolio-carrying position. It focuses on the transition from reactive support to proactive revenue and technical ownership.
What if my background is in customer success rather than a technical role? Yes, by highlighting the technical workflows and product integrations you managed to solve specific client business problems.
Yes, by highlighting the technical workflows and product integrations you managed to solve specific client business problems.
You can still use this structure by emphasizing the technical workflows or integrations you managed for your clients. Focus on how you used product knowledge to solve business problems, similar to Jason’s work with custom workflow design.
What if I don't have exact NRR or expansion metrics? Use proxy metrics like renewal rates, customer health score improvements, or adoption percentages to signal value.
Use proxy metrics like renewal rates, customer health score improvements, or adoption percentages to signal value.
You can use proxy metrics like renewal rates, customer health score improvements, or the number of successful onboardings. In this resume, Jason uses workspace adoption percentages as a signal of value even when revenue isn't the primary focus of the bullet.
How much should I change before applying? Update specific tools and platforms to match the job description while keeping the focus on technical wins and revenue impact.
Update specific tools and platforms to match the job description while keeping the focus on technical wins and revenue impact.
Keep the focus on technical wins and revenue impact, but update the specific tools to match the job description. If the company uses ChurnZero instead of Gainsight, ensure that tool is reflected in both your skills and experience bullets.
What do hiring managers focus on for technical account managers? They look for the balance between handling technical complexity and maintaining the commercial health of a book of business.
They look for the balance between handling technical complexity and maintaining the commercial health of a book of business.
They look for the ability to handle technical complexity while maintaining a focus on the commercial health of the account. This resume highlights that balance by showing both API migration work and the resulting expansion revenue from C-suite QBRs.
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