Senior Technical Account Manager Resume Example
Hiring managers evaluating Senior Technical Account Managers look for technical adoption that drives net retention and expansion, not troubleshooting without commercial context.
This resume is for senior technical account managers who own high-value enterprise portfolios and drive expansion revenue, but aren't yet responsible for global account strategy or department-wide headcount.
- Ownership of expansion revenue and net retention targets for complex enterprise accounts
- Ability to bridge the gap between deep technical troubleshooting and commercial outcomes
- Evidence of process improvements or mentorship that scales beyond individual account work
- Experience section prioritized by commercial impact and technical complexity
- Technical skills categorized by both strategic account management and engineering domains
- Bullet points lead with revenue or efficiency metrics followed by the technical implementation
Daniel Roberts
Summary
Experience
- Owned a $1.8M ARR book of business, achieving 114% NRR through strategic expansion into Cloudflare Zero Trust and Workers for 15 enterprise accounts.
- Prioritized development of a custom health-scoring dashboard using SQL over manual reporting, reducing churn by 28% through automated early-warning alerts for low-usage features.
- Mentored 3 junior Technical Account Managers on renewal negotiation tactics and technical troubleshooting for complex DNS and WAF configurations.
- Spearheaded 24 quarterly business reviews (QBRs) annually, securing multi-year renewal contracts for 8 top-tier customers and increasing account stickiness.
- Managed technical onboarding for 20+ Jira Service Management migrations, decreasing time-to-value from 52 days to 34 days for new enterprise clients.
- Maintained a 96% Gross Retention Rate (GRR) across a $950K portfolio by resolving critical technical blockers and prioritizing feature requests with the product team.
- Created a library of 12 reusable API integration templates, saving approximately $120K in professional services costs and accelerating client deployment cycles by 40%.
- Directed a cross-functional initiative between Sales and Engineering to streamline the handoff process, reducing initial implementation errors by 32%.
Education
Skills
Customer Retention · Account Management · Renewal Management · Stakeholder Management · Salesforce · Gainsight · SQL · NRR/GRR Optimization · Churn Prevention · Expansion Selling · Technical Onboarding · API Integrations · DNS Configuration · Enterprise Security · Mentorship
What makes this resume effective
- This resume meets the hiring bar for senior technical account managers by demonstrating consistent NRR growth, technical process automation, and mentorship of junior team members.
- Notice how Daniel Roberts highlights a $1.8M ARR book of business at Cloudflare, specifically linking Zero Trust product adoption to a 114% NRR.
- See how the Atlassian section quantifies technical efficiency, such as saving $120K in professional services costs through the creation of reusable API integration templates.
How to write better bullet points
Helped customers with technical issues and attended quarterly meetings.
Spearheaded 24 annual QBRs for top-tier enterprise accounts, securing multi-year renewals and identifying $400K in expansion opportunities.
It replaces passive activity with proactive ownership and attaches a specific revenue-driven outcome to the meetings.
Mentored new team members on the product.
Mentored 3 junior TAMs on renewal negotiation tactics and DNS troubleshooting, accelerating their time-to-productivity by 20%.
It defines the scope of mentorship and provides a measurable improvement in team performance.
Used SQL to track customer usage.
Developed a custom SQL health-scoring dashboard that automated early-warning alerts, reducing churn by 28% for low-usage features.
It demonstrates technical initiative and a direct link between data analysis and customer retention.
Senior Technical Account Manager resume writing tips
- Explicitly link technical feature adoption to Net Retention Rate (NRR) or renewal probability.
- Highlight instances where you automated manual reporting to focus on higher-value strategic consulting.
- Document how you've upskilled others through formal mentorship or shared technical documentation.
Common mistakes
- Focusing too much on 'customer happiness' without mentioning the commercial impact on renewals or expansion revenue.
- Listing technical skills without showing how they were applied to solve a specific enterprise customer's business problem.
- Omitting cross-functional collaboration, which is vital at this level for influencing product roadmaps and streamlining sales handoffs.
Frequently asked questions
Is this resume right for someone with 5 years of experience? Yes, if you have managed a book of business with measurable retention and expansion targets rather than just technical support responsibilities.
Yes, if you have managed a book of business with measurable retention and expansion targets rather than just technical support responsibilities.
Yes, if you have managed a book of business with measurable retention and expansion targets. No, if your experience is primarily in support or project management without commercial responsibility.
What if my background is in a different industry than SaaS or Security? Focus on how you applied domain expertise to drive product adoption and secure renewals, as these core commercial principles translate across sectors.
Focus on how you applied domain expertise to drive product adoption and secure renewals, as these core commercial principles translate across sectors.
The core principles of this role remain the same regardless of the product. Focus on how you used your domain expertise to drive product adoption and secure renewals for your specific customer base.
What if I don't have exact NRR or GRR metrics? Use high-signal alternatives like 100% on-time renewals or quantified increases in feature adoption if exact revenue data is unavailable.
Use high-signal alternatives like 100% on-time renewals or quantified increases in feature adoption if exact revenue data is unavailable.
In this resume, Daniel Roberts uses specific NRR percentages, but you can emphasize other high-signal metrics like 100% on-time renewals or 30% increase in feature adoption if revenue data is unavailable.
How much should I change before applying? Retain the impact-driven bullet structure but swap specific technical tools to match the target company’s product stack and networking environment.
Retain the impact-driven bullet structure but swap specific technical tools to match the target company’s product stack and networking environment.
Keep the structure of the impact-heavy bullets, but ensure the technical skills match the specific stack of the target company. For instance, swap Cloudflare-specific tools for the networking or cloud technologies listed in the job description.
What do hiring managers focus on at this level? They prioritize commercial technicality: using deep technical expertise to solve business problems that result in increased account value and longevity.
They prioritize commercial technicality: using deep technical expertise to solve business problems that result in increased account value and longevity.
They look for 'commercial technicality'—the ability to use technical expertise to solve business problems that lead to increased account value and longevity.
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