Operations Manager Resume Example
Operations Managers get hired when they prove process ownership measured by cost reduction, not by listing daily tasks without operational scale.
This resume is for operations managers who own facility-wide processes and manage cross-functional teams, but aren't yet responsible for regional strategy or global supply chain architecture. Professionals moving from business operations into this role will find this structure useful.
- Ownership of departmental KPIs and operational workflows
- Evidence of cost reduction or efficiency improvements through process optimization
- Experience managing teams and coordinating across functions
- Experience section lead with specific performance metrics
- Skills grouped by operational and technical proficiencies
- Summary highlighting core areas of ownership
Rachel Murphy
Summary
Experience
- Spearheaded a warehouse reorganization project using Lean principles, reducing order picking time by 32% and saving $142K in annual labor costs.
- Directed a cross-functional team of 15 associates, implementing a new KPI dashboard that increased inventory accuracy from 91% to 98.4%.
- Prioritized a $215K facility upgrade over temporary staffing increases, resulting in a 24% boost in throughput during peak seasonal demand.
- Negotiated contracts with 4 primary logistics vendors, cutting shipping expenses by 18% while maintaining 99% on-time delivery rates.
- Managed 8 large-scale process improvement projects, including a dock scheduling overhaul that increased daily throughput by 45%.
- Established a standardized safety protocol across the distribution center, decreasing workplace incidents by 41% over an 18-month period.
- Defined and tracked weekly performance metrics within SAP for the outbound shipping department, identifying bottlenecks that reduced average dock-to-stock time by 14 minutes.
- Owned the implementation of an automated inventory tracking system for a facility serving 12,500 retail locations, reducing manual entry errors by 37%.
- Mentored 2 shift supervisors on conflict resolution and workforce scheduling, stabilizing turnover rates during a high-growth phase.
Education
Skills
Operations Management · Process Improvement · Team Leadership · Budget Management · Project Management · Vendor Management · SAP · Lean Six Sigma · KPI Reporting · Inventory Control · Supply Chain Optimization · Microsoft Excel (VBA) · Resource Allocation · Workforce Planning
What makes this resume effective
- This resume meets the hiring bar for operations managers by demonstrating workflow optimization, vendor negotiation, and team leadership.
- At Home Depot, Rachel Murphy used Lean principles to reorganize warehouse operations, which signals the ability to apply methodology to achieve a 32% reduction in picking time.
- The resume shows technical ownership of tools like SAP and KPI dashboards to drive inventory accuracy from 91% to 98.4%.
How to write better bullet points
Managed warehouse staff and improved picking.
Spearheaded a warehouse reorganization using Lean principles, reducing order picking time by 32% and saving $142K in labor costs.
It replaces a vague task with a specific methodology and a clear financial outcome.
Worked on vendor contracts to save money.
Negotiated contracts with 4 primary logistics vendors, cutting shipping expenses by 18% while maintaining 99% on-time delivery.
It demonstrates negotiation skills through specific vendor counts and balanced performance metrics.
Helped supervisors with scheduling and turnover.
Mentored 2 shift supervisors on workforce scheduling, stabilizing turnover rates during a high-growth phase.
It shows leadership through mentorship and ties the action to a critical business challenge like turnover.
Operations Manager resume writing tips
- Connect process changes directly to financial outcomes like labor savings or reduced shipping costs.
- Highlight specific tools like SAP or Lean Six Sigma to prove technical proficiency in managing workflows.
- Showcase team management by mentioning the size of the team and the specific performance improvements they achieved.
Common mistakes
- Focusing only on daily tasks instead of the strategic reason behind operational changes.
- Listing generic soft skills like leadership without providing the specific team size or the KPIs managed.
- Failing to mention the scale of the operation, such as the number of retail locations or the total budget managed.
Frequently asked questions
Is this resume right for someone with 10+ years of experience? Yes, if you remain in a hands-on facility role, but it is less suitable for leaders focused purely on regional strategy or multi-unit P&L ownership.
Yes, if you remain in a hands-on facility role, but it is less suitable for leaders focused purely on regional strategy or multi-unit P&L ownership.
Yes, if you are still in a hands-on facility or departmental role. It is less suitable if your career has shifted entirely to regional strategy or P&L ownership for multiple business units.
What if my experience is in service operations rather than a warehouse? Yes, focus on metrics like service delivery time or customer satisfaction instead of inventory accuracy to prove process optimization.
Yes, focus on metrics like service delivery time or customer satisfaction instead of inventory accuracy to prove process optimization.
The core principles of process optimization and team leadership remain the same. You should focus on metrics like service delivery time or customer satisfaction instead of inventory accuracy.
What if I don't have exact dollar amounts for my savings? Use percentage-based improvements or volume metrics to demonstrate value if specific dollar amounts are unavailable.
Use percentage-based improvements or volume metrics to demonstrate value if specific dollar amounts are unavailable.
You can use percentages or volume-based metrics to show impact. In this resume, Rachel Murphy uses a mix of percentage improvements and dollar amounts to provide a complete picture of her value.
How much should I change before applying? Retain the bullet point structure but swap metrics with your own data and update the skills section to match the job's specific ERP software.
Retain the bullet point structure but swap metrics with your own data and update the skills section to match the job's specific ERP software.
Keep the structure of the bullet points but replace the specific metrics with your own verified data. Ensure the skills section reflects the specific ERP or project management software mentioned in the job description.
What do hiring managers focus on at this level? They prioritize evidence of bottleneck identification and scalable solution implementation, proving you can lead a team through operational change.
They prioritize evidence of bottleneck identification and scalable solution implementation, proving you can lead a team through operational change.
They look for evidence that you can identify a bottleneck and implement a solution that scales. Reliability and the ability to manage a team through change are the primary signals of success.
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